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Settings → Subscription → Restore Purchases, or the Restore link on the paywall. Make sure you're signed in with the same Apple Account you bought it on.

Cancelling is handled by Apple, not by us: Settings → your Apple Account → Subscriptions → HealthFit → Cancel Subscription. Cancel at least 24 hours before the period ends, or it renews. Your access runs to the end of the period you've paid for.

Refunds for App Store purchases are handled by Apple, and we're not able to issue them directly. Request one at reportaproblem.apple.com. If something in the app went wrong, tell us as well — we'd like to fix it.

Try Restore Purchases first. If that doesn't do it, check you're on the Apple Account that made the purchase, then email us — include roughly when you bought it and which plan.

It wouldn't — subscriptions live with your Apple Account, not the app. Cancel through Settings → Apple Account → Subscriptions.

Coach chat, meal scanning, body photo analysis, the goal portrait and weekly plan generation all need a connection. If you're online and still see the message, try again in a moment — the app stops waiting rather than leaving you on a spinner.

The camera waits until your whole body is in frame, then fires by itself. Listen for what it asks — come closer, step to your left, tilt the phone down. Prop the phone up, stand back far enough that your head and feet are both in shot, and hold still for about three seconds.

These are AI estimates from your photos and entries, and they're labelled as estimates. They're meant to be read as a trend over weeks. Every scanned meal can be edited before it's logged, so correct anything that looks off — and for body photos, the same spot and the same light each time makes a far bigger difference than you'd expect.

Open Apple's Health app → Sharing → Apps → HealthFit and check the categories are on. iOS asks per category, so it's easy to have granted some and not others. The app works fine without Health access — you can log everything by hand.

Voice input needs Microphone and Speech Recognition permission, and it only records while you're holding the button down. If you declined either, turn them on in iOS Settings → HealthFit. You can always type instead.

Settings → Language, inside the app. It doesn't have to match your phone's language. Seventeen are available, including Arabic with a fully mirrored layout.

Settings → Delete My Data removes the anonymous device identity and any server-side records straight away. There's no account profile to delete because there's no account. Photos and logs on your device and in your iCloud stay under your control, and go when you delete the app.

On your device and, where applicable, in your own private iCloud database — which HealthFit cannot access. Anything sent for AI processing is used only to provide the requested feature. The Privacy Policy has the full picture.

Your data syncs through your own iCloud, so sign in to the same Apple Account and make sure iCloud Drive is on for HealthFit, then give it a moment on a connection. Because there's no account on our side, we can't restore data for you — which is the trade that comes with us not being able to read it either.

Workouts and active energy are written to Apple Health, which exports everything it holds. For anything else, email us and we'll help.